Energy administration in January 2019 energy regulatory hotline 12398 complain inform against processing conditions

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according to the demands for property classification, complaints, 192, 2 of effective information. 17%; Inform against 5, 0 of effective information. 06%; Consulting 7706, 87 of effective information. 22%; Praise, 932 for help, advice, and other aspects, 10 of effective information. 55%.

effective information received in January 2019, the electric power industry class 6725, accounts for 76. 12%; New energy and renewable energy industry class 723 pieces of eight. 18%; Oil and gas industry class 316, 3. 58%; Coal industry class 3, 0. 03%; Other matters 1068, accounting for 12. 09%.

to report complaints are mainly concentrated in the power industry, a total of 187 pieces. From the business classification, power deals 1, 0. 53%; Electric power security 4 pieces, 2. 14%; Market access for 1 piece, accounted for 0. 53%; 177 pieces of power supply services, accounting for 94. 65%; Other account for 4 pieces, 2. 14%. ( In January 2019, effective information classification of the business situation of the electric power industry are shown in table 2) 。

the provinces ( Autonomous regions and municipalities directly under the central government) Sorted by the number of effective information received,, Shanghai, shandong, henan, hunan, shaanxi, listed the top 10; According to the number of complaints to report sorting, henan, hunan, sichuan, guangxi, shaanxi in the national top 10. According to the millions of complaints to report per capita sorting, shaanxi, Inner Mongolia, guangxi, hunan, henan, etc in the national top 10. ( Effective information and complaints to report in January of 2019 top ten cases are shown in table 3)

the power industry in power supply, cost, price and service fees, electricity safety reflect problems: one is the north China, northeast parts of winter demand increase, frequent power outages and low voltage problem, affect the normal production and life of the masses; Second, the individual regions without power for a long time, repair is not timely; 3 it is to the individual power supply enterprise staff due to reasons such as service does not reach the designated position or irregularities, affect the normal electricity or deal with wade electric business.

in January 2019, according to the relevant state laws and regulations, the National Energy Administration sent regulators to belong to the scope of regulatory responsibilities of 156 complain inform against to accept; Other has been excluded from the scope of energy regulatory responsibilities in accordance with the relevant provisions of the complaint, and will timely inform party related situation.

in January 2019 has been transferred to complaints to report, 256 ( Contain part to carry forward) , complete the review 239. ( In January 2019 to report complaints hotline 12398 typical related to concrete handling situation see the attachment)

in addition, during the Spring Festival, On February 4 and 10) National Energy Administration to work specially printed notice hotline 12398 complain inform against processing has carried on the thorough deployment, arrange the hotline hours on duty, made a significant and urgent items report system and emergency disposal plan, ensure the hotline channels unblocked and full time during the Spring Festival the complaint reporting handling works carried out normally. According to statistics, 12398 hotline percentage. During the festival, did not appear due to the improper handling or not in time communication caused by further complaints, not happened as a result of improper handling of petitions.

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