Household photovoltaic power generation subsidies to default, just call 12398 complaints

recently, the National Energy Administration released in July 12398 complaints hotline for treatment. New energy and renewable energy industry mainly reflects the parts because of the outbreak, solar-generated electricity settlement, subsidies can't pay online in a timely manner.

a basic situation,

in July 2020, the National Energy Administration, 12398 hotline received 11491 pieces of effective information, year-on-year increase of 34. 35%, compared with the same reduced by 1. 49%.

according to the demands for property classification, complaints, 894, 7 of effective information. 78%; Report of 17 pieces, 0 of effective information. 15%; Consulting 8384, 72 of effective information. 96%; Praise, for help, advice, and other aspects, 2196, 19 of effective information. 11%.

by reflection channel classification, 12398 11119, email 114, 256 pieces of your message, the other 2 pieces.

2, classification of

in July 2020, received effective information:

the power industry in the first place, the effective information for the number 9901, 86 of all valid information. 16%; Which dealt with 684 complaints to report number, of all complaints to report number 75. 08%. The masses reflect problems mainly concentrated in the power supply service, electrical safety, etc.

new energy and renewable energy industry came in second, effective information for the number 537, 4 of all valid information. 67%; Among them to accept the complaint reporting number is 8, 0 of all complaints to report number. 88%. The reflect of the public have focused on distributed online electricity and photovoltaic power generation project settlement subsidies, etc.

oil and gas industry was ranked third, effective information quantity is 252 pieces, 2 of all valid information. 19%. Focused on effective information consulting residents gas installation and charging, reflecting the problem of gas safety hidden trouble, etc.

other effective information total 786 pieces, 6 of all valid information. 84%. Which involves the main content of the coal industry is coal related industrial policy, query coal mine project information consulting, etc.

3, distribution of

the provinces ( Autonomous regions and municipalities directly under the central government) Sorted by the number of effective information received, shandong, guangdong, shanxi, henan, hebei, jiangsu, sichuan, liaoning, heilongjiang, Inner Mongolia, etc of the national top ten; According to the number of complaints to report sorting, guangdong, shanxi, Inner Mongolia, heilongjiang, liaoning, jilin, sichuan, hunan, hebei, henan and so on in the national top 10; Sorted by millions of complaints to report per capita, Inner Mongolia, shaanxi, heilongjiang, jilin, tianjin, liaoning, ningxia, gansu, guangdong, zhejiang and so on in the national top 10; Sorted by number transferred to true complaints whistle, sichuan and Inner Mongolia, heilongjiang, guangxi, yunnan, shanxi, liaoning, jilin, hunan, henan, in the national top 10.

4, main problems

to complain about the report reflects mainly concentrated in the power industry, the second is the new energy and renewable energy industry.

the problems existing in the electric power industry is concentrated in the power supply, cost, price and service fees, electricity, security, etc. Parts of a low voltage peak period phenomenon happens. Under the influence of continuous high temperature, each district power grid load record highs, parts of the power grid planning and construction failed to match the load growth, or because of the outbreak, not timely completion of the renovation projects, leading to low voltage phenomenon happens, bring inconvenience to the production of the masses life. Second, the individual regions frequent blackouts are more serious. Flood with high temperature challenge this summer, part of the line fault outage situation prone, and affected by the road traffic and weather, repair is not timely, outage time is more long. 3 it is to the individual power supply enterprise staff service is not standard. Individual staff there is electricity for copy copy wrong copy, leakage fault phenomenon such as the repair is not timely. Four is individual electric power facilities shall be under the external force damage, pose a safety hazard, from being discovered by the power supply enterprises in a timely manner. Five is individual power supply enterprise's service hotline, promoting phone repair service does not reach the designated position, the customer to repair the uneven channels.

new energy and renewable energy industry mainly reflects the parts because of the outbreak, the Internet turn electricity settlement, subsidies paid in a timely manner.

5, processing results,

in July 2020, received 911 complaints to report information, according to the relevant state laws and regulations, the dispatched office of the National Energy Administration of 692 belongs to the scope of regulatory responsibilities are accepted, make complaints to report the amount of 75. 96%; Other has been excluded from the scope of energy regulatory responsibilities in accordance with the relevant regulations, the complaint in a timely manner.

complaint reporting matters for the masses, the dispatched office of the National Energy Administration strictly according to relevant state laws and regulations and provisions of the process: one is through the explanation, clarify the fact that the parties to eliminate misunderstanding; 2 it is through the coordination and push to speed up for solving the problems of the power quality, power supply, in a timely manner to eliminate the safety hidden trouble, protection of the normal production and living of the masses; 3 it is through the administrative penalty, regulatory questioning, shall be ordered to make correction, correct the violation behavior of related companies, maintain the lawful rights and interests of the parties.