National Energy Administration: March 12398 energy regulatory complaint hotline to report processing

According to the demands for property classification, 154 complaints, 2 of effective information. 19%; Report 3 pieces, 0 of effective information. 04%; Consulting 6159, 87 of effective information. 46%; Praise, 726 for help, advice, and other aspects, 10 of effective information. 31%.

effective information received in March 2019, the electric power industry class 5562, accounts for 78. 98%; New energy and renewable energy industry class 565 pieces of eight. 02%; Oil and gas industry class 233, 3. 31%; Coal industry class 6, 0. 09%; Other matters 676, accounting for 9. 60%.

to report complaints are mainly concentrated in the power industry, a total of 149 pieces. From the business classification, power deals 1, 0. 67%; Electric power security 8 pieces, 5. 37%; 137 pieces of power supply services, accounting for 91. 95%; The cost prices and service fee account for 2 pieces, 1. 34%; Other aspects of 1 piece, accounted for 0. 67%. （ In March 2019, effective information classification of the business situation of the electric power industry are shown in table 2) 。

the provinces ( Autonomous regions and municipalities directly under the central government) Sorted by the number of effective information received, henan, Shanghai, hebei, shandong, shaanxi and listed the top 10; According to the number of complaints to report sorting, hebei, heilongjiang, henan, hunan, hubei, etc in the national top 10. Sorted by millions of complaints to report per capita, tianjin, heilongjiang, Shanghai, guizhou, shaanxi in the national top 10. （ Effective information and complaints to report in March, 2019 top ten cases are shown in table 3)

the power industry is mainly concentrated in the power supply design service in following field: one is the area of the aging line, load increase factors such as low voltage problems lead to user, the user can't normal electricity; Second, the area of the power supply equipment and line fault causing blackouts, and individual regions due to factors such as the weather or road conditions, repair for a long time, affect users production and living electricity; 3 it is to the individual power supply enterprise staff because of the service consciousness is not strong or irregularities, affecting the normal electricity or deal with wade electric business, etc.

in March 2019, according to the relevant state laws and regulations, the National Energy Administration sent regulators to belong to the scope of regulatory responsibilities of 99 complain inform against to accept; Other has been excluded from the scope of energy regulatory responsibilities in accordance with the relevant provisions of the complaint, and will timely inform party related situation.

in March 2019 has been transferred to complaints to report, 155 ( Contain part to carry forward) , complete the review 150. （ In March 2019 to report complaints hotline 12398 typical related to concrete handling situation see the attachment)

in addition, during the two sessions ( On 15th March 3 solstice) National Energy Administration attaches great importance to the hotline 12398 complain inform against work, accept and handle complaints from the masses to report and advisory matters. Hotline 12398. During the two sessions, not appear due to the improper handling or not in time communication caused by further complaints, not happened as a result of improper handling of petitions.

sustainability: global energy related co2 emissions in three consecutive years later, in 2017 increased by 1 again. 6%. At the beginning of the data show that carbon emissions will continue to growth in 2018, it has to do with climate change goals are different. Air pollution is associated with energy lead to millions of people die prematurely every year.