National energy bureau released in September 2019 energy regulatory hotline 12398 complain inform against processing conditions

Inform against 11, 0 of effective information. 13%; Second, the individual regions of power supply services, active service consciousness is not strong, affect users normal electricity; Consulting 7165, 85 of effective information. 52%; New energy and renewable energy industry came in second, effective information for the number 943, 11 of all valid information. 26%; In September 2019, according to the relevant state laws and regulations, the National Energy Administration of local agency to belong to the scope of regulatory responsibilities of 425 complain inform against case acceptance, other do not belong to the energy regulatory responsibilities is in accordance with the relevant regulations, the complaint in time, and will timely inform party related situation. Focused on effective information consulting reporting for natural gas fee, reflecting the problem of fault gas facilities. Sorted by millions of complaints to report per capita, gansu, ningxia, qinghai, shaanxi, hainan, etc in the national top 10. Solar controller which accept the number of complaints to report for 22 pieces, of all complaints to report number 4. 39%. Specifically, CGNPC in development of 410 mw, 603 mw, guangzhou energy saving 220 mw, 345 mw, jin can group the people vote for 200 mw, 190 mw hubei energy group, huaneng 180 mw this paper statistics September to today issued a total of 2. 85 gw pv power plant EPC and 1. 9 gw component bid opening information. At the same time, the heat storage system in accordance with the relevant national supervisor committee of central discipline inspection commission work arrangement, the National Energy Administration launched the rectification of disregard for violation of public interests problem inspection supervision work, the next step will be combined with special regulation, hotline 12398 complain inform against common problems of rural power grids used in public infrastructure and services on the problems existing in the preventive control, strive to solve the people most concerned about is the most direct the most realistic problem, increasing people's feeling, happiness, a sense of security. Four is the insufficient individual daily maintenance of power facilities, there are some security hidden danger. Electric power industry in the first place, the effective information for the number 6503, 77 of all valid information. 62%; Other effective information total 509 pieces, 6 of all valid information. 07%, mainly involving the coal industry advisory list of coal mine and coal production information, etc. 3 it is part of the power supply enterprise to repair strength is insufficient, can't solve the power failure to timely make emergency repair, parts lead to users without power for a long time; According to the demands for property classification, 490 complaints, 5 of effective information. 85%. Regenerative system

in September, 2019, 658 transferred to report complaints. EVA back the crowd was mainly concentrated in power supply, heating system, electric safety, cost, prices and service fee, etc. （ In September 2019 to report complaints hotline 12398 part related to the specific processing situation see the attachment) New energy and renewable energy industry mainly reflects the individual households with distributed photovoltaic projects online payment does not reach the designated position or hooked up to the acceptance of the problems in a timely manner. Heating system content is for reference only. According to the number of complaints to report sorting, shaanxi, gansu, hunan, hebei, henan and other battery in the national top 10. Among them, the EPC project owner units is given priority to with soe/state, this also reflected from the side, in project bidding and parity, the state-owned enterprises have become the absolute main force. Praise, battery for help, advice, and other aspects, 712, 8 of effective information. 50%. Oil and gas industry in the third, the effective information for the number 423, 5 of all valid information. 05%. In addition, the national energy bureau deployed hotline 12398 complain inform against common problems focus on specific regulatory entered the stage of inspection supervision, the local agency by telephone pays a return visit, the form of questionnaires, field visits, the area under its jurisdiction on the electric power enterprise inspection and rectification implementation urged guidance and investigation.

among them to accept the complaint reporting amount to 475, accounting for all complaints to report the number of 94. 81%. The reflect of the public have focused on distributed photovoltaic (pv) grid power generation project acceptance, settle accounts of expense of subsidies, etc. （ Effective information and complaints to report in September of 2019 top ten cases are shown in table 3) Mainly reflects the power supply and power of the electric power industry safety issues, such as parts of a new electricity charge is not standard, individual regions electricity settlement system abnormalities, inconvenience user electricity bills to pay; Solar photovoltaic net news: recently, the national energy bureau released in September, 2019, 12398 inform the solar photovoltaic energy regulatory reporting hotline complaints handling the network statement: this information is reproduced from the power grid cooperation media or other Internet website, solar photovoltaic network published the article for the purpose of the information, does not mean that agree with his point of view or confirm its description. Sorted by number transferred to true complaints whistle, henan, guangdong, shanxi, hunan, sichuan, etc. In the national top 10. （ In September 2019, effective information classification of the business situation of the electric power industry are shown in table 2) The provinces ( Autonomous regions and municipalities directly under the central government) Sorted by the number of effective information received, the monitoring system of shandong, henan, hebei, shaanxi, guangdong, etc. In the national top 10?